Return & Refund Policy

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

• Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to WeDey Farms Ltd., that is responsible for your information under this Return & Refund Policy.
• Customer: refers to the company, organization, or person that signs up to use the WeDey Farms Ltd. Service to manage the relationships with your consumers or service users.
• Device: any internet connected device such as a phone, tablet, computer, or any other device that can be used to visit WeDey Farms Ltd. and use the services.
• Service: refers to the service provided by WeDey Farms Ltd. as described in the relative terms (if available) and on this platform.
• Website: site, which can be accessed via this URL: https://www.wedeyfarms.com/
• You: a person or entity that is registered with WeDey Farms Ltd. to use the Services.

This Return & Refund Policy was created with Termify.

Return & Refund Policy

Thanks for shopping at WeDey Farms Ltd.. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at WeDey Farms Ltd.. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at WeDey Farms Ltd., you agree to the terms set forth below along with Policy.

If there’s something wrong with the product/service you bought, or if you are not happy with it, you will not be able to issue a refund for your item.

Refunds

We at WeDey Farms Ltd. pride ourselves on serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be informed about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out a thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that WeDey Farms Ltd. is not liable for damages that are caused to the items during transit or transportation.

We follow certain policies to ensure transparency, efficiency, and quality customer care:

• We DO NOT allow returns on sold products - online or in retail outlets.
• We DO NOT accept returned goods, as we believe that customers should get the best quality products.
• Refunds are NOT given for any purchases made - be they online or in retail stores.
• We DO NOT encourage exchanges of our products.
• We DO NOT engage in reselling used products and discourage the same, because we cannot ensure the best quality products for our customers.

For International Orders

We DO NOT support Exchanges or Returns. If you cancel the order before we process it and dispatch for shipping, a refund can be processed. Orders generally take 1-2 days to process before dispatch. Orders already in shipping cannot be returned, canceled, or refunded. If you face any issues, please contact our Support Team immediately.

Your Consent

By using our website/app, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend, or make any changes to this document so that they accurately reflect our Service and policies, we will prominently post the changes here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

• By email: info@wedeyfarms.com
• By visiting this page on our website: https://www.wedeyfarms.com/contact
• By phone: +233 25 633 3945